If you get an error message in the video like:
- "It seems this video doesn't belong into your Vimeo account or you miss the video_files capability for your API key" or
- "Message: html5: Video loading aborted" or
- any other error
The error is likely being caused by the page going stale.
To fix the issue, try these steps:
- Try refreshing the page to see if that clears the issue
- If that doesn't fix the issue, try logging out and back in again
- Next, try a different browser to make sure it is not your browser
- If none of the above works, contact us and we will be happy to investigate further for you!
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