Videos not playing

Modified on Fri, 23 Sep 2022 at 11:52 AM

If you get an error message in the video like:

  • "It seems this video doesn't belong into your Vimeo account or you miss the video_files capability for your API key" or 
  • "Message: html5: Video loading aborted" or 
  • any other error

The error is likely being caused by the page going stale.

To fix the issue, try these steps:

  1. Try refreshing the page to see if that clears the issue
  2. If that doesn't fix the issue, try logging out and back in again
  3. Next, try a different browser to make sure it is not your browser
  4. If none of the above works, contact us and we will be happy to investigate further for you!

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